Guide to return and refund policy
Lushense is a product discovery platform. All purchases are completed on the retailer’s website. Returns and exchanges may be accepted by retailers for both defective and non-defective products. Before placing any order, always check the official website for their return and refund policy. Due to the nature of intimate products, some retailers may limit returns to unopened or defective items only.
All returns, exchanges, and refunds are handled directly by the retailer.
Usual return conditions:
Each store on Lushense has its own return and refund policy. Make sure to review these policies thoroughly before making a purchase. Look for sections detailing the conditions under which returns are accepted, the timeframe for returns, and any specific instructions for returning items.
Intimate products often have stricter return policies due to hygiene concerns. Many stores do not accept returns of opened or used intimate products. Some may offer refunds or exchanges only for unopened items in their original packaging.
Return timeframes can vary widely between stores. Some may allow returns within 30 days of purchase, while others may have a shorter or longer return window. Additionally, certain conditions must usually be met, such as the product being in its original condition and packaging, not used or similar.
Understand how refunds are processed. Some stores may offer store credit, while others provide a full refund to the original payment method. Processing times for refunds can also vary, so check the expected timeframe for receiving your refund.
If you have any questions or need clarification on a store’s return and refund policy, reach out to their customer service team before making a purchase. They can provide detailed information and help address any concerns you might have.
Always keep your order confirmation and any correspondence with the store. This documentation can be crucial if you encounter any issues during the return or refund process.
Some stores may charge shipping fees for returns or restocking fees for certain items. Make sure to check if these fees apply to your order and factor them into your decision-making process.
Always prioritise checking these policies on the official retailer before completing your purchase.
When shopping online, ensuring your security and protection is paramount. Each store and brand should have a visible return and refund policy easily accessible, typically found in the footer section of the website along with the terms & conditions, privacy policy, and cookie policy. Additionally, stores should provide clear information on how to reach their customer service, including a valid email address and telephone number, not just a blank contact form. Company business details, such as the registration number, address and tax number if applicable, should also be visible.
Transparency in displaying this information is crucial; if a store hides these details, it may indicate limited consumer protection. Also shopping from local companies rather than international ones can also significantly improve your experience.
Furthermore, every site you shop from should be SSL protected, indicated by a URL starting with "https://". SSL encryption ensures that your credit card and personal details are secured during the order processing. Shopping from verified and secured stores is highly recommended. Using alternative payment methods like PayPal, GooglePay, or ApplePay can provide extra protection for your transactions. By following these guidelines, you can shop with confidence and safeguard your personal information.
